The following gives a simple overview of what happens to your personal information when you visit this website. Personal information is any information by which you can be personally identified, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA).
Personal information on this website is processed by the website operator, who is the responsible party under POPIA. You will find the operator's contact details in the Legal Notice on this website.
Our website is hosted by an external service provider, which acts as an operator on our behalf. Personal information collected on this website is stored on the host's servers. This may include IP addresses, contact requests, metadata and communication data, and other information generated through a website. Where the host's servers are located outside South Africa, we make sure the transfer complies with section 72 of POPIA.
The operators of this website take the protection of your personal information very seriously. We treat your personal information confidentially and in accordance with POPIA and this Privacy Policy.
The responsible party for the processing of personal information on this website is:
velmarah Luthier Workshop
Cnr 1st Ave & 5th St
Kleinmond, 7195
South Africa
Email: [email protected]
Telephone: +27 82 339 1531
Our website uses cookies. Cookies are small text files that do no harm to your device. They are stored on your device either temporarily for the duration of a session or permanently. See our Cookie Policy for details.
If you send us an enquiry via the contact form, the details you provide, including your contact details, are stored by us for the purpose of handling your enquiry and any follow-up questions. We do not share this information without your consent, except where needed to arrange courier collection of your instrument at your request.
Under POPIA you have the right at any time to ask, free of charge, whether we hold personal information about you, where it came from, who has received it and why it is processed, and to request its correction or deletion. You may contact us about this or any other privacy question at any time. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator.
You may object at any time, on reasonable grounds and as provided for in POPIA, to the further processing of your personal information. In particular, you may object to processing for the purposes of direct marketing.
Last updated: October 2026